Friday, September 28, 2012

When ResponseWare Does Not Respond

We used to use Turning Point software to allow students in my classes to vote online in real time. But the software is no longer supported and has gone obsolete. Translation: it no longer works with Windows 7. Fortunately, I discover this before I teach my first class of the semester. Our wonderful IT support person finds out that we can get a new software called ResponseWare. He sets us up with accounts. Our Systems Librarian plays with it and invites us to test it out together.

But alas! What worked great in her office does not cooperate in the instruction lab. We keep getting kicked out and can't get back in. We try to vote, but cannot. And we discover that the PowerPoint I have been using is also out of date and I need to upgrade that as well. So much to stay on top of! I am at the point of not wanting to keep playing with it to try and fix it. I want to go make the upgrades that I can make and try to sort through all the changes, then come back and try again.

Meanwhile, I will make non-voting presentations to use. Not as effective, but it will have to do until we get all the pieces back on the plate!

1 comment:

Matt - Turning Technologies said...

Good Afternoon,

My name is Matt and I work at Turning Technologies. I came across your blog post and would like to apologize for the issues you have been experiencing. Our TurningPoint Legacy and the new TurningPoint do support Windows 7, so I would like to put you in contact with our Customer Support team to help address your issues. If you would like, please contact us at support@turningtechnologies.com or 866.746.3015