So we have been taking what were supposed to be basic training seminars for one of the library software tools. The advertisement sounded wonderful. Learn how to use this tool better. Yes, good idea. Only that's not what we got at first.
The poor person presenting seemed to be rushed and unorganized. She sent us the wrong login information and we all called in to tell her we couldn't login. After we finally got that settled, she would stumble about trying to get set up to show us how a function worked only to find that she couldn't access the right server or that the search she used didn't give the results she needed to demonstrate the point she was wanting to make.
Several times online attendees would start talking and she would hurry to mute them while doing her best not to lose her train of thought. Once in awhile she pushed the wrong button and the screen went somewhere she didn't intend. Part of the time she flipped from one open application to another and we had no idea what on earth she was doing.
Clear as mud. Not to mention that we never got her handouts until the last minute, and sometimes not even then. Poor woman. I wonder if she had any idea how she came across to her online audience. The company sent around an evaluation survey which I was happy to fill out in all honesty.
So the next session was taught by someone other. And the "other" person was quite knowledgeable and helpful. Except he sent his handout after the fact, but at least we got it, and understood what he was showing us.
Makes you wonder what is happening at that company! Did they spring the teaching on someone last minute, or load her plate so full she had no time to prepare? Was she just over confident? I'm sure she does a much better job at whatever else they hired her to do. And it makes me think twice about "winging it" if I have to do any online presenting. Just not a good idea to aggravate people you don't know and won't meet.
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