December last, my laptop wouldn't turn on. I took it to the shop where I thought we were probably going to replace the battery. They sent it out, telling me that the jack where I plug it in had come loose from the case and they would replace it. The factory replaced the processor, the mother board and half a dozen other things, basically rebuilding it and returning an almost new piece of equipment.
Today, I could not turn on the laptop. It has only been four months. I take it in. They tell me the jack where I plug it in is loose and they are sending it back to the factory . . .
I will be interested in knowing the upshot of this return. Shouldn't I be asking for an altogether new laptop on the assumption that this one is simply a lemon? Or is this just a case of you get what you pay for since I didn't put a lot of money into the gear? Or some such version of shoddy American commercialism and planned obsolescence? Or lack of sufficient research on my part to know in advance that this make/model has issues?
In this, as in all things, I end up trusting a higher power to work things out for my best interest, however that may look. On the whole, things tend to work out well despite the occasional bad apple. I have been abundantly blessed in places where something went desperately awry and I wasn't even aware yet of the potential for harm. Other times I get a bit of a sting, but that generally leads to better stuff in the long run, so I try to look beyond the immediate to the overall.
at this point, I am happy to be able to say, "Good thing there is nothing irreplaceable on my laptop!"
Saturday, April 10, 2010
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